Important Applying For Staff - Instructions and Tips

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Opalium

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Crescent Infinity
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Applying for Staff
Instructions and Tips


Greetings, applicant!
Thank you for showing interest in helping Project Crescent and becoming a staff member. In this thread I will go over the basics of the application process: what you should know, how the process works, and tips that will help you increase your chances. I recommend you to read this guide in its entirety if you plan to apply, as it contains a lot of useful information that you may or may not be aware of.

If you have any questions, concerns, or you're just not sure about something, don't hesitate to contact one of our staff members and ask. Remember: it's better to ask and be sure than to guess and be wrong.

Best of luck!
 

Opalium

Stay awesome
Crescent Infinity
Joined
Jun 21, 2019
Messages
617
Meet Team Crescent
How our staff team works


The staff team of Project Crescent is composed of players just like you who volunteered to help run the various services Crescent provides. They staff the game servers, moderate the forums and Discord, and enforce the community rules where required.

The team is structured with a rather simple hierarchy:

The Owner
Developers & Directors
Administrators
Moderators
Trainees

Let's explain in more detail:
  • Trainees: trainee mods are moderators who are in the training phase of their tenure. More details on this below.
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  • Moderators: the mods make up the majority of the team, and are those you will meet and interact with most of the time in Crescent. Players who apply to the staff team start at this rank.
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  • Administrators: the admins are the supervisors of the mods, and each of them is assigned numerous mods to be responsible for. To become an admin, a moderator has to do exceptionally well and convince the rest of the team that they are worthy of a promotion. There are up to four admins in team Crescent.
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  • Directors: the directors are the top of the staff team hierarchy. They supervise the staff team as a whole, and are assigned numerous admins to be responsible for. Directors are selected exclusively by the community owner. There is usually only one Director in team Crescent.
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  • Developers: the developers are those who make Crescent. They develop new features, fix bugs, and maintain the technical side of things. Developers do not actively participate in staffing duties, though they are . Developers are selected exclusively by the community owner, and very rarely too (if at all).
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  • The Owner: that's me. I am the owner of the community and all its assets, and manage everything from development to policies. I also supervise the work of the rest of the staff team.

Admin Teams
Other than the ranks themselves, the staff team is also divided into admin teams. Each admin in Crescent leads a team of numerous Moderators, and together they form an admin team. This means that the admin is directly supervising their group of moderators, and they report directly to their admin. This is mainly to make managing the team easier, by dividing it into smaller parts and making sure every person in the team knows who they should report to.
In some cases, the Directors or the owner may also temporarily lead an admin team of their own. This is usually when an admin resigns and a replacement is not yet available.

Promotions
Staff members who do exceptionally well in their role may be promoted to a higher rank, provided they convinced the administration that they are worthy of it. Moderators who excel at their job may be promoted to Administrators with the approval of the Directors; Admins who do exceptionally well may be promoted to Directors with the approval of the Owner. These promotions, however, only happen when there is a need for more of a certain role. Admin promotions are fairly uncommon, and Director promotions are extremely rare.

The Staff List
You can view a list of all our staff members and their positions in the Crescent Staff List thread.
 
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Opalium

Stay awesome
Crescent Infinity
Joined
Jun 21, 2019
Messages
617
Requirements and Self-Evaluation
Let's get down to business.


So, you decided to apply, and you're ready to begin the application process. Excellent! Before you start, however, you should be aware of the following requirements.

To apply to the staff team, you need to:
Be able to spend at least 10 hours a week staffing
Have at least 10 hours of playtime in Crescent TTT in the last two weeks
Know our rules in-and-out, including those not in the MOTD
Understand how Crescent TTT and its features works
Be able to communicate in English in an acceptable level
Have a linked Discord account

Let's explain those:
  • Weekly Requirement: this is the most important requirement. We need staff members that are active, especially during peak hours. You should only apply to the team if you are able to dedicate enough time to your staffing duties.
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  • Playtime: we need to make sure you are experienced enough with CTTT before we can let you staff it. 10 hours is enough time to learn the basics of CTTT to an acceptable degree.
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  • Rules Knowledge: you cannot be a staff member if you don't know what you're doing. We require our staff to know our rules very well, since they will be actively enforcing them.
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  • Understanding CTTT: like in the first point, we need our staff members to understand how CTTT works. There are many different mechanics, systems and features in CTTT that are not found in other communities, so it's important that you understand them properly.
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  • Communication: we need to be able to talk to you and understand you. You don't need a Shakespearean level of English, but it should be good enough that you can talk with other players or staff members easily.
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  • Discord account: a large portion of our internal team communications are done through Discord. You won't be able to fulfill your role properly without being part of it.
These requirements are mandatory. You cannot apply if you don't have them, and your application will be denied if you try to. It also reflects very poorly on you and reduces your chances of being accepted.


Questions To Ask Yourself
If you aren't sure you have what it takes to join our team, try asking yourself these guiding questions to better understand:
  • How much time can you dedicate to your staffing duties? Can you commit yourself to staffing in the long run? For weeks? Months? Maybe even years? Will your personal life (school/work/etc) make it difficult for you to maintain this?
  • Do you know our gamemode and rules well enough? If you were to be asked some questions right now about the rules, could you answer them all?
  • How well do you handle pressure? How well do you handle social interactions? Staffing means being constantly in touch with other players, for better or for worse. Can you handle this kind of a role?
  • What skills do you bring to the table that can make you into a solid candidate? What can you do to help us make Crescent better?
  • How is your reputation in the community? What is your discipline history like? Would either of these things be a problem when you try to apply?
If you answered all these questions to yourself and you still feel ready, then let's move on...
 

Opalium

Stay awesome
Crescent Infinity
Joined
Jun 21, 2019
Messages
617
The Application Process
The road to the Moderator badge.


Step 1: The Application
The first step in applying to the staff team is sending in your application. Think of it as a letter to to the administration, in which you introduce yourself to them and tell them about your skills and knowledge. The application is a crucial part of the process, and will have much influence on the rest of it.

Some tips for writing a good application:
  • Read the form carefully. Yes, including the descriptions of each field. Make sure you're not missing anything.
  • Stay focused. Don't rumble too much and don't sidetrack into things that aren't important for us to know.
  • Design your application well. An easily read application is only going to improve your chances. Don't overuse colors or bold/italics.
  • Don't rush it. Put some effort into what you write. You need to present yourself in the best way possible; you can't do that in just one sentence.
  • Think carefully of what you write. Would you say the same in a job interview, for example?
  • Read it again when you're done. You may have missed something, and reading everything again helps notice those errors.

Step 2: Evaluation
Once you've sent your app, it will be posted to two places: first, a public version is posted to the public applications section for the sake of transparency. This is so that other players will know you applied and be able to send their feedback on you to the administration. This version of the application is read-only: it cannot be commented on by anyone, and it cannot be edited or changed.

The second version is posted to the private section. This one can only be seen by you and the staff team. Unlike the first version, this one will be an active discussion between you and the staff team. Staff members may reply to your app, ask you questions, and give their feedback on you. The admins will also participate in this and let you know what they think. It is important that you cooperate with them in this stage: the feedback you will get and the answers you will give here will decide the fate of your application as a whole. Make sure to answer all questions, and don't hesitate to go into details. The more, the merrier.

This stage can take a while. Due to the volume of applications we receive, it may take the team quite some time to go over all of them and give their feedback. Patience is key here, and you are strongly discouraged from doing things like bumping your application or contacting staff members about it. Don't worry, we didn't forget you.


Step 3: The Decision
After a while, when enough feedback has been gathered on your app, one of the admins will then decide its fate.
If you made a good impression and convinced the team, the admin will invite you to a one-on-one chat with them. In this chat, they will get to know you a little better and may ask you some more questions. This is done to learn more about you and to get a solid impression of who you are and what you bring to the table. Don't be nervous! The chat is most likely going to be pretty fun and flowing, so sit back and relax.
Once you're done chatting, the admin will make the final decision. If they were convinced, they will give you the green light and accept you into their admin team, officially making you part of team Crescent. Congratulations! From here, the admin will explain the rest of the process to you, as well as the next and final step: training.

If, however, you didn't leave a good enough impression, your application will be denied. If this happens, the admin will also give you a reapply date - this is a sort of 'cooldown' for applicants that is meant to give them more time to improve themselves and their skills. The reapply date can be anywhere from a few days to a few weeks, depending on the reason for the denial and anything that happened in-between. You are not allowed to send another application until the designated reapply date, and doing so will not only result in an instant denial, but it will also make it very unlikely that you will be accepted in the future.
Don't be discouraged! A denial is not necessarily the end. Use your cooldown period to re-evaluate yourself and the feedback you received from the team, and work to improve it. It's very likely that the staff gave you some pointers on what you should do to improve your chances, so take some time with yourself and see what you can do. Once your reapply date arrives, if you're feeling ready, you can send another application and try again, as long as you meet all the requirements like before.


Step 4: Training
Once accepted into one of the admin teams, you will be given a new rank, Trainee, and begin your training phase. During this phase you will be trained by the existing staff members, who will teach you how staffing is done, what tools we use, and how to deal with different situations. The training will be done on the servers themselves, alongside one of our experienced mods or admins; you will be given tasks such as dealing with reports, handling real scenarios between players, and keeping the order - all with the help of your mentor, who will make sure you are doing things right. Don't worry, your mentoring staff member will correct you if you make any mistakes, so that you can learn more easily.

Training can take anywhere from a few days to a few weeks, depending on how quickly you progress and learn. During this phase, the staff members who train you will report to your admin with details on your performance and progress. They will point out what things you did well and what needs more work, so that your admin can get a proper picture of how well you're doing.
At the end of your training phase, your admin will join you on a server for a final test. Just like in training, they will give you different tasks to perform and test your knowledge over what you learned. Finally, once they feel you're ready, they will conclude your training phase and promote you into a Moderator, marking the end of the application process
Congratulations!
 

Opalium

Stay awesome
Crescent Infinity
Joined
Jun 21, 2019
Messages
617
That's it! If you made it this far, then congratulations: you now know everything you need to begin your application process. If you're ready to give it a shot, head on over to the applications forum and type away. We will be expecting you.
As always, if you have any questions or suggestions, you are more than welcome to contact any of the staff members (including me!) and we will gladly assist you. Don't worry, we don't bite.


On behalf of myself and the staff team as a whole, I wish you the best of luck, and hope to see you among our rows soon.
~Opalium
 
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